EZTag’s Customer CallBack Manager solution has been designed to help organizations automate complaints regarding tickets issued to violators, regardless of whether these requests are taken centrally, or within multiple locations. This system helps reduce paperwork and improve response times to customer requests.

It allows enforcement administrators to readily capture complaints related to tickets. Once the information captured, the CCBM transaction is electronically transmitted to the appropriate department. These transactions are sent as either printed reports by district or they are loaded onto handheld computers. Once the specific ticket validity verified, the information is retransmitted to the EZTag CallBack Software.

Download our Brochure: CCBM

FAST DATA ENTRY

CCBM significantly reduces the amount of data entry through the intelligent use of people and property tables. Data entry for each call may take between 20 and 40 seconds to dispatch.

INTELLIGENT DISPATCH

After a call is received and logged, CCBM can automatically initiate a process to dispatch the call. A calendar display helps to graphically identify available times for special pickups or scheduled service assignments.

QUICK INFORMATION QUERIES

A number of ways are provided to access information, including retrieval by folder number, folder type, folder status, properties and individuals, organization or telephone number.

MULTI-LEVEL SECURITY

CCBM's multi-level security allows users access to data in accordance with departmental or corporate policy. These levels can be synchronized within the security levels of the database. Field level security is also available for complaints in which the plaintiff’s name, address and telephone number can be encrypted.

REQUIREMENTS

CCBM is a completely scaleable, open system designed to meet your growing needs. It can be integrated within multiple databases, thus allowing different database users to access and report on CCBM. Standard Industry software such as Excel can access CCBM through OBDC.